To make returning items as convenient as possible, we have designed our returns procedure to be quick and easy:
Step 1 – Notification
To initiate the returns process, you need to email firstname.lastname@example.org or, alternatively, call +44 (0)7971 968268, quoting your order number and stipulating the reason for the return.
Step 2 – Returning the goods
As soon as we receive your notification, we will provide you with detailed instructions on how to return your order.
We require items to be returned in perfect condition, it must be returned in its original packaging and posted using a SIGN FOR service along with a tracking number.
Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 28 days.
IMPORTANT NOTES: As our prints are all bespoke orders we CANNOT refund a Photographic Print if it is deemed too large or too small, it is completely down to you “the customer” to correctly measure the space that you intend to hang the print before you place an order with The David Steen Archive.
Unfortunately we cannot refund shipping costs for orders delivered outside the UK, unless the product is faulty or damaged.
If you believe there is a fault with your goods you should notify us immediately, within 24 hours of the photographic print being delivered. Where a genuine defect is found and the fault is rectifiable, reprints will be made and sent at the earliest opportunity. Faulty goods that cannot be rectified will receive a full refund instead.
- Customers should refer to Section 4. (Specifications) of our terms and conditions regarding slight colour variations that can occur in relation to how the images are displayed online as minor distinctions will not warrant the finished product to be classed as faulty.
We are unable to offer different goods in exchange for the ones you return so if you would like to order something else, please place a new order through the website and this will be treated as a separate transaction.
Goods supplied in error
If a product is supplied in error, arrangements will be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, therefore, essential.
Unwanted Photographic Prints
Please note that since all our products are made to order, accepting the return of a non-faulty item is at our discretion so you should refer to our terms and conditions for clarification of the formal agreement between us.